Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the LegalConnect platform (the "Platform"), including any mobile application or website operated by LegalConnect India Private Limited ("LegalConnect," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms").

These Terms constitute a legally binding agreement between you and LegalConnect. If you do not agree to these Terms, you must immediately discontinue use of the Platform. Your continued use of the Platform following any modification to these Terms shall constitute your acceptance of the revised Terms.

2. Definitions

In these Terms, the following words and phrases shall have the meanings set out below:

• "Client" means any registered user who seeks legal advice, consultation, or related services through the Platform.
• "Lawyer" means any advocate, solicitor, or legal professional registered and verified on the Platform to provide legal services.
• "Services" means all features, products, and services provided by LegalConnect, including written legal advice, video consultations, document review, and directory listings.
• "Consultation" means a specific interaction between a Client and a Lawyer, whether written or via video call, facilitated through the Platform.
• "Content" means all text, data, information, images, documents, and other material submitted to or generated on the Platform.
• "Fees" means the charges payable by a Client to access a Consultation, as displayed on the Platform at the time of booking.

3. Our Services

LegalConnect operates as a technology platform that connects Clients with independent Lawyers. We provide the following services:

• Written Legal Advice: Clients submit queries and receive detailed written legal opinions from verified Lawyers within the guaranteed response time.
• Video Consultations: Clients book live video calls with Lawyers at mutually agreed times via our integrated video platform.
• Lawyer Directory: A searchable, filterable directory of verified Lawyers categorised by practice area, location, language, and rating.
• Document Review: Lawyers may review and advise on documents uploaded by Clients as part of a Consultation.

4. Eligibility

To use the Platform, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher.
• Have the legal capacity to enter into binding contracts under applicable law.
• Not be barred from using our Services under any applicable laws of India or your jurisdiction.
• Provide accurate, complete, and current registration information.

Lawyers seeking to register on the Platform must additionally hold a valid and subsisting enrolment with the Bar Council of India or the relevant State Bar Council, and must not be subject to any suspension, disqualification, or disciplinary proceedings.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, truthful, and complete information during registration and keep it updated.
• Not share your login credentials with any third party.
• Notify us immediately at support@legalconnect.in if you suspect unauthorised access to your account.
• Not create more than one Client account or, if you are a Lawyer, more than one Lawyer account, without our prior written consent.
• Not impersonate any person or entity or misrepresent your identity or affiliation.

LegalConnect reserves the right to suspend or terminate accounts that contain inaccurate information, have been inactive for an extended period, or are in violation of these Terms.

6. Lawyer Obligations

Lawyers registered on the Platform agree to:

• Maintain a valid enrolment with the appropriate Bar Council at all times and notify LegalConnect immediately of any change in status.
• Provide legal advice only within their areas of competence and expertise.
• Respond to accepted Consultations within the committed response time.
• Maintain the confidentiality of all Client information and communications in accordance with the Bar Council of India Rules of Professional Conduct.
• Disclose any conflicts of interest prior to accepting a Consultation.
• Not solicit Clients to move communications off the Platform to avoid Platform Fees.
• Comply with all applicable laws, rules, and professional ethical standards.

Breach of these obligations may result in suspension or permanent removal from the Platform, forfeiture of pending payments, and may be reported to the relevant Bar Council.

7. Payments & Refunds

All Fees are displayed in Indian Rupees (INR) inclusive of applicable taxes. Payment is processed securely through our third-party payment gateway (Razorpay). By making a payment, you authorise LegalConnect to charge the stated amount to your selected payment method.

Refund Policy:

• No Response: If a Lawyer fails to respond within the guaranteed SLA time, you are entitled to a full refund, processed within 5–7 business days.
• Unsatisfactory Advice: If you raise a dispute within 48 hours of receiving advice and our Quality team upholds your complaint, we will reassign the query at no extra charge or issue a full refund.
• Client Cancellation: Cancellations made more than 24 hours before a scheduled video consultation are eligible for a full refund. Cancellations within 24 hours are subject to a 25% cancellation fee.
• No Refunds: Refunds will not be issued where legal advice has been delivered and accepted, or where a Client is found to have provided false or misleading information.

8. Confidentiality

All communications between a Client and a Lawyer on the Platform are strictly confidential and protected by attorney-client privilege to the fullest extent permitted by law. LegalConnect employs 256-bit end-to-end encryption for all messages, documents, and video sessions.

LegalConnect will not disclose Client communications or personal data to third parties except:

• Where required by a court order, applicable law, or regulatory authority.
• With the Client's explicit written consent.
• To our trusted service providers who process data solely on our behalf under strict confidentiality agreements.
• To prevent imminent harm to life or safety, as required by law.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

9. Intellectual Property

All content on the Platform, including but not limited to the LegalConnect name, logo, design, software, text, graphics, and databases, is owned by or licensed to LegalConnect India Private Limited and is protected under the Copyright Act, 1957 and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purposes. You must not:

• Reproduce, copy, distribute, or commercially exploit any Platform content without prior written permission.
• Use automated tools, scrapers, or bots to extract data from the Platform.
• Remove, alter, or obscure any copyright, trademark, or proprietary notices.
• Frame or mirror any part of the Platform without our express consent.

Legal advice and opinions provided by Lawyers remain the intellectual property of the respective Lawyer but are licensed to the Client for personal use in connection with the matter for which the advice was sought.

10. Prohibited Conduct

You agree not to use the Platform to:

• Submit false, misleading, or fraudulent information or impersonate any person.
• Upload or transmit any unlawful, defamatory, obscene, or harmful content.
• Harass, threaten, or abuse any Lawyer, Client, or LegalConnect employee.
• Solicit Lawyers or Clients to conduct transactions outside the Platform to circumvent Fees.
• Attempt to gain unauthorised access to any part of the Platform or another user's account.
• Use the Platform for any illegal purpose or in violation of any applicable laws or regulations.
• Reverse-engineer, decompile, or disassemble any software forming part of the Platform.
• Post unsolicited commercial communications, spam, or advertising.

Violation of these prohibitions may result in immediate account suspension or termination, legal action, and reporting to appropriate law enforcement or regulatory authorities.

11. Disclaimers & Limitation of Liability

The Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, LegalConnect shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Loss of profits, data, goodwill, or other intangible losses.
• The conduct, advice, or omissions of any Lawyer registered on the Platform.
• Interruptions, errors, or security breaches beyond our reasonable control.

Our total liability to you for any claim arising under these Terms shall not exceed the total Fees paid by you to LegalConnect in the 3 months preceding the event giving rise to the claim.

12. Termination

You may close your account at any time by contacting support@legalconnect.in. Upon closure, your right to use the Platform ceases immediately. Pending Consultations will be honoured or refunded as appropriate.

LegalConnect may suspend or permanently terminate your account, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to other users or the Platform. Lawyers may additionally be removed for professional misconduct or loss of Bar Council enrolment.

Clauses relating to intellectual property, confidentiality, disclaimers, limitation of liability, and governing law shall survive termination of these Terms.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bengaluru, Karnataka. The language of arbitration shall be English. The arbitral award shall be final and binding.

Notwithstanding the foregoing, LegalConnect may seek injunctive or other equitable relief in any court of competent jurisdiction. For consumer disputes not subject to arbitration, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction.

14. Contact

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

We aim to acknowledge all written queries within 2 business days. These Terms were last reviewed and updated on 1 June 2026. We reserve the right to update these Terms at any time with reasonable notice to registered users.