We are committed to protecting your personal data. This policy explains what we collect, why we collect it, and how you can control it.
LegalConnect India Private Limited ("LegalConnect," "we," "us," or "our") operates the LegalConnect platform, including our website and mobile applications (collectively, the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Platform.
This policy applies to all users of the Platform, including Clients who seek legal advice and Lawyers who provide it. By using the Platform, you consent to the practices described in this Privacy Policy.
Our commitment: We collect only the data we genuinely need, use it only for the purposes described below, and give you meaningful control over it. We never sell your personal data to advertisers or third parties.
We collect personal data in three ways: information you provide directly, information collected automatically, and information from third parties.
A. Information You Provide
| Category | Examples | Who Provides It |
|---|---|---|
| Account Information | Full name, email address, phone number, date of birth, password | All users |
| Identity Verification | Government-issued ID, Aadhaar number (last 4 digits only), Bar Council enrolment number | Lawyers only |
| Professional Details | Law degree, practice areas, years of experience, languages spoken, consultation fee | Lawyers only |
| Legal Query Content | Matter description, supporting documents, audio/video recordings, uploaded files | Clients only |
| Payment Information | Bank account details (lawyers), UPI/card details processed by Razorpay (clients) | All users |
| Communications | Messages exchanged with lawyers, support tickets, feedback, reviews | All users |
| Profile Information | Profile photo, bio, location, language preferences | All users |
B. Information Collected Automatically
C. Information from Third Parties
| Purpose | Data Used | Applies To |
|---|---|---|
| Create and manage your account | Name, email, phone, password | All users |
| Verify Lawyer credentials | Bar Council number, ID documents, degree | Lawyers |
| Facilitate Consultations | Query content, documents, messages, video | All users |
| Process payments and payouts | Payment details, bank account, transaction records | All users |
| Send service notifications | Email, phone (for OTP, booking alerts) | All users |
| Improve platform performance | Usage data, log data, device information | All users |
| Enforce Terms & Conditions | Account data, communications, usage logs | All users |
| Fraud detection and security | IP address, device ID, login patterns | All users |
| Send marketing communications | Email (opt-in only, unsubscribe anytime) | Opted-in users |
| Comply with legal obligations | As required by applicable law or court order | All users |
We do not use your legal query content or Consultation communications for any purpose other than delivering the Services and maintaining platform safety. We do not use Consultation data to train AI models without explicit opt-in consent.
Our processing of your personal data is based on the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and, where applicable, general principles of data protection.
We do not sell your personal data. We share data only in the following limited circumstances:
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable steps to protect your data, no system is 100% immune to security incidents. If you suspect unauthorised access to your account, please contact us immediately at security@legalconnect.in.
We retain your personal data for as long as your account is active and as necessary to fulfil the purposes described in this Policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years after closure | Legal compliance, dispute resolution |
| Consultation Records | 5 years from Consultation date | Legal advice records, regulatory requirements |
| Payment Records | 8 years | Tax and accounting obligations under Indian law |
| Support Communications | 3 years | Quality assurance and dispute resolution |
| Usage & Log Data | 12 months | Security monitoring and platform improvement |
| Marketing Data | Until opt-out + 30 days | Opt-in consent based |
Upon account deletion, your personally identifiable information is removed or anonymised within 30 days, except where retention is required by law or for ongoing legal proceedings.
We use cookies and similar technologies to operate and improve the Platform. You can control cookies through your browser settings, though disabling certain cookies may affect Platform functionality.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Strictly Necessary | Login sessions, security tokens, CSRF protection. Required for the Platform to function. | No — essential for security |
| Functional | Remember your preferences (language, theme, location filter). Improves your experience. | Yes — some features may break |
| Analytics | Understand how users navigate the Platform using anonymised data (e.g., Google Analytics). | Yes — via cookie banner |
| Marketing (opt-in only) | Deliver relevant platform updates and offers if you have opted in to marketing communications. | Yes — via account settings |
You have the following rights with respect to your personal data. To exercise any of these rights, contact us at privacy@legalconnect.in. We will respond within 30 days.
To submit a data rights request, email privacy@legalconnect.in with the subject line "Data Rights Request" and include your registered email address and the specific right you wish to exercise. We may need to verify your identity before processing the request.
The Platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. If you are under 18, please do not use the Platform or provide any personal information to us.
If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete such data. If you believe a child has provided us with personal information, please contact us at privacy@legalconnect.in.
LegalConnect stores and processes all personal data on servers located within India (AWS Mumbai region) in accordance with the IT Act and SPDI Rules. We do not routinely transfer personal data outside of India.
Where an international transfer is unavoidable (for example, when using a globally distributed service provider), we ensure adequate safeguards are in place, including contractual data processing agreements requiring the recipient to maintain data protection standards equivalent to Indian law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree, you may close your account before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: