Refund Policy

1. Overview

This Refund Policy explains how cancellations, refunds, and account credits work when you purchase legal advice or packages on Hind Advocates. It applies to all clients using our platform and should be read together with our Terms & Conditions.

Hind Advocates uses a managed allocation model: after payment, we assign a qualified advocate to your matter. Your refund eligibility depends on the stage of your matter at the time of withdrawal or cancellation.

2. Before Advocate Acceptance

If you withdraw your matter before the assigned advocate accepts, you are entitled to a full refund or full wallet credit of the amount paid for that matter.

• Withdraw from your matter dashboard while status is pending acceptance.
• Refunds are initiated automatically upon successful withdrawal.
• No deduction is made for platform or convenience fees in this stage, unless payment gateway charges are non-recoverable by law.

3. After Acceptance, Before Delivery

Once an advocate accepts your matter, work may begin immediately. Withdrawal at this stage is subject to administrative review.

• Partial refunds may be considered based on work already performed.
• If no substantive advice has been prepared, a full or near-full refund or credit may be approved.
• Decisions are communicated by email within 5–7 business days of your request.

4. After Delivery & Disputes

When legal advice has been delivered to your account, there is no automatic refund. If you believe the advice was incomplete, incorrect, or not responsive to your question, you may raise a dispute within the dispute window.

• The standard dispute window is 14 days from delivery (unless otherwise stated for your package).
• Submit a dispute from your matter dashboard with a clear description of the issue.
• Our team reviews the matter, advocate response, and platform records before deciding on a remedy — which may include revised advice, partial credit, or rejection of the dispute.
• Raising a dispute does not guarantee a refund.

5. Package Credits

Annual and bundled packages (corporate, government, or general) may include multiple advice credits or services. The following rules apply:

• Consumed credits are non-refundable once used for a matter.
• Unused credits expire at the end of the package validity period and do not roll over.
• Package purchases are generally non-refundable after activation, except where required by law or explicitly stated in your organisation agreement.
• Corporate and government contracts may have separate refund terms in the signed agreement.

6. Wallet Credits

Wallet credits are account balance you can use for future payments on Hind Advocates.

• Credits issued as refunds do not expire for 12 months from the date of credit.
• Wallet credits are non-transferable and cannot be withdrawn as cash unless required by applicable law.
• Credits apply automatically at checkout when you choose wallet payment.

7. Refund Processing

Approved refunds to your original payment method are processed as follows:

• UPI / Cards / Net banking: 5–10 business days, depending on your bank or payment provider.
• Wallet credit: Usually instant upon approval.
• Refunds are sent to the same payment method used for the original transaction where possible.
• You will receive email confirmation when a refund is initiated and when it is completed.

8. GST & Platform Fees

Legal advice fees for advocate services are GST-exempt under applicable Indian law. Any platform convenience fee, if charged, is shown separately at checkout and on your invoice.

Refund amounts reflect the eligible portion of your payment. Non-recoverable payment gateway charges, if any, may be disclosed in your refund confirmation.

9. Non-Refundable Situations

Refunds are generally not available in the following cases:

• Advice has been delivered and no valid dispute is raised within the dispute window.
• Package or promotional credits that have already been consumed.
• Matters closed or withdrawn after delivery without a successful dispute outcome.
• User violation of Terms & Conditions resulting in account termination.
• Third-party costs (court fees, stamp duty, notarisation) paid on your behalf unless otherwise agreed in writing.

10. Contact Us

For refund requests, billing questions, or dispute assistance, contact our support team:

You may also visit our Contact Us page or review FAQs for common billing questions.